Overview

Revive Plunge products are backed by a limited manufacturer warranty covering 
defects in materials and workmanship under normal use.

This Warranty Policy outlines the coverage, exclusions, and procedures for warranty 
claims. By purchasing and using Revive Plunge products, customers agree to the 
terms outlined in this policy. 

Warranties apply only to the original purchaser and are non-transferable.

Luxury Plunge 

Luxury Plunge units purchased after May 13th, 2026 are covered by a 2-year limited 
manufacturer warranty from the date of delivery.

This warranty covers defects in materials or workmanship affecting the normal 
operation of the product under typical use conditions. 

Covered components may include, but are not limited to:

• refrigeration system components
• pumps and internal plumbing components
• control systems and electronic components
• structural defects in the plunge body or shell

If a covered defect occurs during the warranty period, Revive Plunge may, at its 
discretion: 

• repair the affected component
• provide replacement components necessary to restore proper functionality
• coordinate troubleshooting or service to resolve the issue 
  

Replacement parts provided under warranty may be new, refurbished, or 
reconditioned components that meet the functional specifications of the original part. 

This warranty applies only to failures resulting from manufacturing defects during 
normal use and does not cover issues related to environmental exposure, improper 
installation, freezing conditions, poor water maintenance, electrical supply issues, or 
other exclusions outlined in this policy. 

Customers are responsible for maintaining proper operating conditions for the 
system, including proper water treatment, filtration maintenance, and adherence to 
operating guidelines provided with the product.

Cold Plunges, Chillers, and Plunge Systems 

All other cold plunge tubs, chillers, and plunge systems are covered by a 1-year 
limited manufacturer warranty from the date of delivery. 

This warranty covers defects in materials or workmanship affecting the normal 
operation of the product under typical use conditions.

Covered components may include, but are not limited to: 

• refrigeration system components
• pumps and internal plumbing components
• control systems and electronic components
• structural defects in the plunge tub body or shell

If a covered defect occurs during the warranty period, Revive Plunge may, at its 
discretion: 

• repair the affected component
• provide replacement components necessary to restore proper functionality
• coordinate troubleshooting or service to resolve the issue 
  
  

Replacement parts provided under warranty may be new, refurbished, or 
reconditioned components that meet the functional specifications of the original part. 

This warranty applies only to failures resulting from manufacturing defects during 
normal use and does not cover issues related to environmental exposure, improper 
installation, freezing conditions, poor water maintenance, electrical supply issues, or 
other exclusions outlined in this policy. 

Customers are responsible for maintaining proper operating conditions for the 
system, including proper water treatment, filtration maintenance, and adherence to 
operating guidelines provided with the product.

Saunas

Revive Plunge saunas include the following warranty coverage:

• Electrical components: 1 year
• Structural components: 1 year 

This warranty covers product or manufacturer defects in materials and workmanship 
under normal use conditions. 

Normal wear and tear is not covered under warranty. This includes cosmetic changes 
or maintenance requirements such as wood refinishing or normal aging of wood 
materials. 

Wood is a natural material that responds to environmental conditions. Surface cracks, 
minor splits, or checking are normal characteristics of wood and may occur as the 
wood expands and contracts with changes in temperature and humidity. These 
cosmetic changes are expected and are not considered defects in materials or 
workmanship. 

Accessories

Accessories, replacement parts, filters, and consumable items are not covered under 
warranty. 

If accessories arrive damaged or defective, customers must notify Revive Plunge 
within 24–48 hours of delivery.

What the Warranty Covers 

This warranty covers product malfunctions resulting from defects in materials or 
manufacturing during normal use. 

When a covered issue occurs, Revive Plunge may, at its discretion:

• repair the product
• replace defective components or parts
• provide replacement components necessary to restore proper operation
• coordinate troubleshooting or service to return the product to working 
  condition

Replacement parts provided under warranty may be new, refurbished, or 
reconditioned components that meet the functional specifications of the original part. 

Revive Plunge reserves the right to determine whether a reported issue qualifies as a 
warranty claim and the most appropriate solution for resolving the issue.

Warranty Claim Process 

To initiate a warranty claim, customers must contact Revive Plunge support. 

Revive Plunge may request information necessary to diagnose the issue, including:

• photos or videos of the issue
• description of the problem
• troubleshooting steps performed
  

Customers may be required to complete reasonable troubleshooting steps to assist 
with diagnosis before warranty service is provided. 

Failure to cooperate with troubleshooting may delay or prevent warranty service.

Replacement Components and Warranty Continuation 

Any repaired or replaced components, parts, or products provided by Revive Plunge 
under warranty are covered only for the remainder of the original warranty period 
from the initial delivery date. 

Warranty repair or replacement does not extend, renew, or restart the original 
warranty term. 

Customers are responsible for any costs associated with accessing, removing, 
reinstalling, reconnecting, or reinstalling products or components during warranty 
service or repairs unless otherwise explicitly approved in writing by Revive Plunge. 
This includes, but is not limited to:

•  contractor or installer labor costs
• electrician fees
• plumbing or water connection costs
• material or supply costs
• service call fees
• transportation or access-related expenses
  

Revive Plunge reserves the right to require the return of original components, 
products, or units in connection with warranty claims or replacement parts provided 
under warranty. 

Failure to return requested components or products may result in denial of warranty 
coverage, charges for replacement components, or cancellation of additional warranty 
service. 

Revive Plunge reserves the right to determine the appropriate resolution method for 
all warranty claims.

Warranty Exclusions 

This warranty does not cover issues resulting from:

• cosmetic changes or aging of materials
• wood refinishing or routine cosmetic maintenance
• surface cracks or checking caused by wood expansion and contraction
• exposure to environmental elements such as rain, snow, excessive moisture, 
  direct sun exposure, freezing conditions, or other outdoor conditions beyond 
  intended use
• Normal wear and tear
• improper installation
• improper electrical or water connections
• lack of routine maintenance
• neglect or misuse
  
• unauthorized modifications or alterations
• repairs performed by unauthorized parties
• customer infrastructure issues
• acts of nature or “acts of God”
• improper storage or transportation after delivery
  

Damage resulting from any of the above conditions may void warranty coverage at 
Revive Plunge’s discretion.

Maintenance Responsibility 

Customers are responsible for performing routine maintenance necessary for proper 
product operation. 

Maintenance may include, but is not limited to:

• maintaining proper water quality
• replacing filters when needed
• keeping plumbing and components clean
• following all care and maintenance instructions provided with the product
  

Failure to properly maintain the product may void warranty coverage.

Installation Responsibility 

Customers are responsible for ensuring proper installation and infrastructure, 
including:

• electrical supply and connections
• water supply
• appropriate installation environment
• compliance with local building or electrical codes
  

Improper installation or infrastructure issues are not covered under warranty. 

Revive Plunge is not responsible for labor costs, contractor fees, or 
infrastructure-related expenses associated with warranty service unless explicitly 
approved in writing in advance. 

Shipping Damage 

Damage occurring during shipping must be reported in accordance with the 
procedures outlined in the Shipping Policy.

Shipping damage is not considered a warranty issue. 

Extended Warranty 

Certain products may be eligible for extended warranty coverage through third-party 
warranty providers. 

Extended warranties, if purchased, are administered by the applicable warranty 
provider and are subject to their terms and conditions. 

If you need to make a claim during the extended warranty period, simply file a claim 
directly through SureBright's website.

Limitation of Warranty 

This limited warranty is provided in place of all other warranties, express or implied, 
except where prohibited by law. 

Revive Plunge’s responsibility under this warranty is limited to repair or replacement 
of defective components as determined by Revive Plunge. 

Revive Plunge shall not be liable for indirect, incidental, or consequential damages 
arising from the use or inability to use the product. 

Contact

For warranty claims or questions regarding warranty coverage, please contact: 

Revive Plunge 
sales@reviveplunge.com 
(512) 277-3492