Shipping Policy

Overview

Revive Plunge ships products throughout the United States and internationally. By placing an order with Revive Plunge, you agree to the shipping and delivery terms outlined below.

Shipping timelines, carriers, and delivery methods may vary depending on product availability, destination, and logistics conditions.

Shipping Regions

United States

We offer free standard shipping within the contiguous United States (lower 48 states).

Shipping to Alaska, Hawaii, and certain remote areas may require additional shipping fees.

International Orders

International shipping may be available on a case-by-case basis. Customers are responsible for all applicable duties, taxes, import fees, and customs requirements associated with international shipments.

Revive Plunge is not responsible for delays caused by customs processing or international shipping carriers.

Shipping Methods

Freight Delivery (LTL)

Most large Revive products are shipped via freight carriers using Less-Than-Truckload (LTL) delivery.

Once a shipment reaches the destination terminal, the freight carrier will typically contact the customer directly to schedule a delivery appointment. Customers may also contact the carrier directly to coordinate or potentially expedite delivery once tracking information has been provided.

Delivery scheduling is coordinated between the customer and the freight carrier. Revive Plunge is not responsible for scheduling delivery appointments or managing the carrier’s delivery schedule. However, if issues arise during the scheduling process, Revive Plunge may assist in communication with the carrier when reasonably possible.

Delivery times provided by carriers are estimates and may vary due to route scheduling, logistics conditions, or other factors outside of Revive’s control.

If a delivery appointment is missed, the freight carrier may reschedule delivery and additional fees may apply.

Standard Parcel Shipping

Smaller items and accessories may ship via parcel carriers such as FedEx, UPS, or similar services.

Standard Delivery

Standard freight delivery is curbside delivery.

Curbside delivery means the shipment will be delivered as close to the delivery location as reasonably accessible by the delivery truck and determined by the freight carrier or delivery driver. Drivers are not responsible for moving shipments inside homes, garages, buildings, or up driveways, stairs, or other areas beyond the curbside delivery point.

Customers are responsible for moving the product from the delivery location to its final installation location.

Delivery Access

Customers are responsible for ensuring that the delivery location is accessible for freight delivery.

This includes, but is not limited to:

  • adequate road access for freight trucks

  • sufficient space for unloading

  • compliance with any local access restrictions

If access limitations prevent delivery, additional delivery attempts, redelivery fees, or alternative arrangements may be required.

Customers are encouraged to coordinate with the freight carrier in advance if there are concerns about delivery access.

White Glove Delivery

White glove delivery services may be available in select metropolitan areas and are offered on a case-by-case basis.

White glove services may include delivery beyond the curbside location and basic placement of the product. Availability, scope of service, and pricing vary by location.

Customers should contact Revive Plunge in advance if white glove delivery is desired.

Shipment Inspection Upon Delivery

Customers must inspect all shipments immediately upon delivery.

Before signing the Bill of Lading (BOL), customers should:

  • inspect the packaging and crate for visible damage

  • verify that all items listed on the shipping manifest are present

  • note any visible damage or missing items on the Bill of Lading

Signing the Bill of Lading without noting damage or missing items acknowledges that the full shipment was received in acceptable condition.

If visible damage or missing items are present, the customer should note the issue on the Bill of Lading, contact the carrier, and notify Revive Plunge as soon as possible.

Concealed Damage

In rare cases, concealed damage may not be visible until the product is unpacked.

Customers should inspect products as soon as possible after delivery. Any concealed damage must be reported within 24–48 hours of delivery.

Customers should contact both the freight carrier and Revive Plunge promptly if concealed damage is discovered.

Revive Plunge may assist with freight claims when necessary but cannot guarantee the outcome of claims submitted to shipping carriers.

Shipping Delays

While we strive to ensure timely delivery, shipping timelines may be affected by factors beyond our control, including but not limited to:

  • freight carrier delays

  • weather conditions

  • port congestion or supply chain disruptions

  • customs delays for international shipments

Revive Plunge is not responsible for delays caused by shipping carriers or external logistics factors.

Order Storage and Delivery Delays

Customers should make reasonable efforts to coordinate delivery once their order is ready to ship.

Revive Plunge reserves the right to apply storage fees or adjust delivery arrangements for orders that cannot be delivered within a reasonable timeframe after shipment readiness.

Refused Shipments

If a customer refuses delivery of a shipment that is not damaged or incorrect, the customer will be responsible for any additional charges incurred as a result of the refusal.

These charges may include, but are not limited to, return freight charges, redelivery fees, carrier handling fees, storage fees, or other costs assessed by the freight carrier.

If a refused shipment is returned to Revive Plunge, the order may also be treated as a return and will be subject to the terms outlined in our Returns, Refunds & Cancellations Policy.

Shipping Costs

Customers are responsible for any applicable shipping costs not included in the purchase price, including additional delivery services, remote delivery surcharges, or international shipping charges.

Shipping costs associated with returns are the responsibility of the customer as stated in our Returns & Refund Policy.

Contact

If you have questions about shipping or delivery, please contact:

Revive Plunge
sales@reviveplunge.com

(512) 277-3492