Overview

Revive Plunge products are backed by a limited manufacturer warranty covering defects in materials and workmanship under normal use.

This Warranty Policy outlines the coverage, exclusions, and procedures for warranty claims. By purchasing and using Revive Plunge products, customers agree to the terms outlined in this policy.

Warranties apply only to the original purchaser and are non-transferable.

Cold Plunges, Chillers, and Plunge Systems

Cold plunge tubs, chillers, and complete plunge systems are covered by a 1-year limited manufacturer warranty from the date of delivery.

This warranty covers defects in materials or workmanship affecting the normal operation of the product under typical use conditions.

Covered components may include, but are not limited to:

• refrigeration system components within the chiller

• pumps and internal plumbing components

• control systems and electronic components

• structural defects in the plunge tub body or shell

If a defect covered under this warranty occurs, Revive Plunge may, at its discretion:

• repair the affected component

• provide replacement components necessary to restore proper functionality

• coordinate troubleshooting or service to resolve the issue

Replacement parts provided under warranty may be new, refurbished, or reconditioned components that meet the functional specifications of the original part.

This warranty applies only to failures resulting from manufacturing defects during normal use and does not cover issues related to environmental exposure, improper installation, freezing conditions, poor water maintenance, electrical supply issues, or other exclusions outlined in this policy.

Customers are responsible for maintaining proper operating conditions for cold plunge systems, including appropriate water treatment, filtration maintenance, and adherence to operating guidelines provided with the product.

Saunas

Revive Plunge saunas include the following warranty coverage:

• Electrical components: 1 year

• Structural components: 2 years

This warranty covers product or manufacturer defects in materials and workmanship under normal use conditions.

Normal wear and tear is not covered under warranty. This includes cosmetic changes or maintenance requirements such as wood refinishing or normal aging of wood materials.

Wood is a natural material that responds to environmental conditions. Surface cracks, minor splits, or checking are normal characteristics of wood and may occur as the wood expands and contracts with changes in temperature and humidity. These cosmetic changes are expected and are not considered defects in materials or workmanship.

Accessories

Accessories, replacement parts, filters, and consumable items are not covered under warranty.

If accessories arrive damaged or defective, customers must notify Revive Plunge within 24–48 hours of delivery.

What the Warranty Covers

This warranty covers product malfunctions resulting from defects in materials or manufacturing during normal use.

When a covered issue occurs, Revive Plunge may, at its discretion:

• repair the product

• replace defective components or parts

• provide replacement components necessary to restore proper operation

• coordinate troubleshooting or service to return the product to working condition

Replacement parts provided under warranty may be new, refurbished, or reconditioned components that meet the functional specifications of the original part.

Revive Plunge reserves the right to determine whether a reported issue qualifies as a warranty claim and the most appropriate solution for resolving the issue.

Warranty Claim Process

To initiate a warranty claim, customers must contact Revive Plunge support.

Revive Plunge may request information necessary to diagnose the issue, including:

• photos or videos of the issue

• description of the problem

• troubleshooting steps performed

Customers may be required to complete reasonable troubleshooting steps to assist with diagnosis before warranty service is provided.

Failure to cooperate with troubleshooting may delay or prevent warranty service.

Warranty Exclusions

This warranty does not cover issues resulting from:

• normal wear and tear

• cosmetic changes or aging of materials

• wood refinishing or routine cosmetic maintenance

• surface cracks or checking caused by wood expansion and contraction

• exposure to environmental elements such as rain, snow, excessive moisture, direct sun exposure, freezing conditions, or other outdoor conditions beyond intended use

• improper installation

• improper electrical or water connections

• lack of routine maintenance

• neglect or misuse

• unauthorized modifications or alterations

• repairs performed by unauthorized parties

• customer infrastructure issues

• acts of nature or “acts of God”

• improper storage or transportation after delivery

Damage resulting from any of the above conditions may void warranty coverage at Revive Plunge’s discretion.

Maintenance Responsibility

Customers are responsible for performing routine maintenance necessary for proper product operation.

Maintenance may include, but is not limited to:

• maintaining proper water quality

• replacing filters when needed

• keeping plumbing and components clean

• following all care and maintenance instructions provided with the product

Failure to properly maintain the product may void warranty coverage.

Installation Responsibility

Customers are responsible for ensuring proper installation and infrastructure, including:

• electrical supply and connections

• water supply

• appropriate installation environment

• compliance with local building or electrical codes

Improper installation or infrastructure issues are not covered under warranty.

Revive Plunge is not responsible for electrician costs or electrical work associated with repairs or component replacements, even when a component is replaced under warranty.

Shipping Damage

Damage occurring during shipping must be reported in accordance with the procedures outlined in the Shipping Policy.

Shipping damage is not considered a warranty issue.

Extended Warranty

Certain products may be eligible for extended warranty coverage through third-party warranty providers.

Extended warranties, if purchased, are administered by the applicable warranty provider and are subject to their terms and conditions.

If you need to make a claim during the extended warranty period, simply file a claim directly through SureBright's website.

Limitation of Warranty

This limited warranty is provided in place of all other warranties, express or implied, except where prohibited by law.

Revive Plunge’s responsibility under this warranty is limited to repair or replacement of defective components as determined by Revive Plunge.

Revive Plunge shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the product.

Contact

For warranty claims or questions regarding warranty coverage, please contact:

Revive Plunge
sales@reviveplunge.com

(512) 277-3492